On this page, you must select the port that the printer will use to communicate with the computer. If you can successfully print from a command prompt, the parallel port driver and the hardware are working correctly. If print fails, call Epson (free) Support: 562-276-1314. Load and feed the paper. Make sure that no devices other than the printer are connected to the port and that no scanners, switch boxes, and so on are between the computer and the printer. The Windows hardware Wizard should detect the new hardware and ask for a CD. If not follow these steps to install the printer driver:.